Due to the historic deep freeze moving across the state, the Texas power grid is in a State of Emergency. Check back often for updates.
Southern Federal Power customers can monitor their usage by logging into their account portal here
NOTE – SOUTHERN FEDERAL POWER DOES NOT DETERMINE AND CANNOT ADDRESS THE SERVICE RELIABILITY OF ANY CUSTOMER
UPDATE: Feb 18th, 2021 3:45pm
Many of our customers are reporting incorrect usage data displaying in the MySoFed account portal. The below statement was released by Smart Meter Texas. You can read more here
“Due to inclement weather in Texas, your daily, monthly and 15 minute interval usage data may be delayed. The usage that you are seeing on your account could be estimated due to the inability to communicate with your meter. Once the communication with your meter is restored, the utilities will work to replace your estimated reads with actual reads. In addition, if there is no communication with your meter, the On Demand functionality may be unavailable.”
UPDATE: Feb 17th, 2021 2:50pm
Governor of Texas to give updates via livestream at 3pm
UPDATE: Feb 17th, 2021 2:25pm
Officials are advising some areas to boil water.
UPDATE: Feb 17th, 2021 9:10am
UPDATE: Feb 16th, 2021 10:15pm
Centerpoint reporting 39% Service Status. Follow Centerpoint’s outage tracker here
UPDATE: Feb 16th, 2021 4:00pm
Oncor preparing customers to expect extended outages. Link Here
UPDATE: Feb 16th, 2021 3:00pm CST
UPDATE: Feb 16th, 2021 9:00am
Centerpoint’s Outage Map has been restored and can be accessed here
UPDATE: Feb 15th, 2021 9:00pm
Current Outage Map For Oncor Service Area. See Interactive Map Here
UPDATE: Feb 15th, 2021 7:30pm
ERCOT is urging customers to conserve as much power as possible in attempt to restore power for millions of Texans. See conservation tips here
UPDATE: Feb 15th, 2021 6:00pm
Message From Oncor
UPDATE: Feb 15th, 2021 5:00p CST
UPDATE Feb 15th, 2021 4:45pm
UPDATE: Feb 15th, 2021 3:30p CST
UPDATE: Feb 15th, 2021 2:05p CST
Extended Outages Likely. If you are experiencing an emergency, please dial 9-1-1 immediately.
CENTERPOINT and ONCOR has communicated that electricity customers who are without power will likely have extended periods of outages that could last into the evening hours.
- For emergencies, please dial 9-1-1
- Shelter-in-place is recommended
- Do not travel unless absolutely necessary
- Do not use gas stoves to generate heat, this could be extremely dangerous
- Test your carbon monoxide detectors
- Conserve cell phone batteries and use in emergencies only
- Use extra blankets to keep warm
If you are not currently experiencing an outage or your power does turn back on, we urge customers to conserve as much power possible to relieve stress off the Texas power grid.
UPDATE: Feb 15th, 2021 1:15p CST
Message From Oncor
UPDATE: Feb 15th, 2021 1:10p CST
Message from Centerpoint
UPDATE: Feb 15th, 2021 9:35a CST
How SoFed Customers Can Take Action During Historic Deep Cold
How To Take Action During Texas Winter 2021 from Southern Federal Power on Vimeo.
UPDATE: Feb 15th, 2021 9:05a CST
You may receive calls from our agents asking to please conserve power when possible. We have also increased our SMS text message updates as part of this effort. We are sorry for the inconvenience and sincerely appreciate your understanding.
Every little bit that our customers can attempt to conserve over the next week will have significant impact to the entire Texas electricity grid and help avoid future outages.
UPDATE: Feb 15th, 2021 8:45a CST
Centerpoint Energy has released the following updates. Follow Centerpoint Energy on Twitter here
UPDATE: Feb 15th, 2021 8:00a CST
Per ERCOT – Rotating outages across the state. Outages to last in 15-45 minute intervals. If you experience an outage longer than 60 minutes, please contact your utility’s outage hotline.
Hotline Numbers here
Note, high call volume reported with utilities.
UPDATE: Feb 15th, 2021 6:00a CST
ERCOT News Release:
ERCOT calls for rotating outages as extreme winter weather forces generating units offline
Almost 10,000 MW of generation lost due to sub-freezing conditions
AUSTIN, TX, Feb. 15, 2021 – The Electric Reliability Council of Texas (ERCOT) entered emergency conditions and initiated rotating outages at 1:25 a.m. today.
About 10,500 MW of customer load was shed at the highest point. This is enough power to serve approximately two million homes.
Extreme weather conditions caused many generating units – across fuel types – to trip offline and become unavailable.
There is now over 30,000 MW of generation forced off the system.
“Every grid operator and every electric company is fighting to restore power right now,” said ERCOT President and CEO Bill Magness.
Rotating outages will likely last throughout the morning and could be initiated until this weather emergency ends.
The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to more than 26 million Texas customers — representing about 90 percent of the state’s electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 46,500 miles of transmission lines and 680+ generation units. It also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for nearly 8 million premises in competitive choice areas.
ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Its members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities, transmission and distribution providers and municipally owned electric utilities.
UPDATE: Feb 14th, 2021 5:00p CST
Grid operator requests energy conservation for system reliability
AUSTIN, TX, Feb. 14, 2021 – The Electric Reliability Council of Texas (ERCOT) is asking consumers and businesses to reduce their electricity use as much as possible Sunday, Feb. 14 through Tuesday, Feb. 16.
“We are experiencing record-breaking electric demand due to the extreme cold temperatures that have gripped Texas,” said ERCOT President and CEO Bill Magness. “At the same time, we are dealing with higher-than-normal generation outages due to frozen wind turbines and limited natural gas supplies available to generating units. We are asking Texans to take some simple, safe steps to lower their energy use during this time.”
Here are some tips to reduce electricity use:
- Turn down thermostats to 68-degrees.
- Close shades and blinds to reduce the amount of heat lost through windows.
- Turn off and unplug non-essential lights and appliances.
- Avoid using large appliances (i.e., ovens, washing machines, etc.).
- Businesses should minimize the use of electric lighting and electricity-consuming equipment as much as possible.
- Large consumers of electricity should consider shutting down or reducing non-essential production processes.
Given the prolonged, below-freezing temperatures, conservation measures should be implemented safely and within reason.
ERCOT has the tools and procedures in place to maintain a reliable electric system during tight grid conditions. If power reserves drop too low, ERCOT may need to declare an Energy Emergency Alert, or EEA. Declaring an EEA allows the grid operator to take advantage of additional resources that are only available during scarcity conditions. There are three levels of EEA, and rotating outages are only implemented as a last resort to maintain reliability of the electric system.
Click here for more information on ERCOT’s emergency procedures during tight grid conditions.
Click here for more information on the additional tools and resources available to ERCOT when it declares an EEA.
How to track electricity demand
- View daily peak demand forecast, current load and available generation on ERCOT.com
- Follow ERCOT on Twitter (@ERCOT_ISO)
- Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
Public Utility Commission of Texas Hotline – 1-888-782-8477
ERCOT, the Electric Reliability Council of Texas, manages the flow of electric power to more than 26 million Texas customers, representing about 90 percent of the state’s electric load. As the Independent System Operator for the region, ERCOT schedules power on an electric grid that connects more than 46,500 miles of transmission lines and 680+ generation units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for more than 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature.