Southern Federal is steadfast in our commitments to our customers

Hours Of Operation

Monday: 8am-6pm
Tuesday: 8am-6pm
Wednesday: 8am-6pm
Thursday: 8am-6pm
Friday: 8am-6pm
Weekends: Closed

Lobby Hours

Monday: 9am-4pm
Tuesday: 9am-4pm
Wednesday: 9am-4pm
Thursday: 9am-4pm
Friday: 9am-4pm
Weekends: Closed

Holiday Hours

New Year’s Day – Closed
Memorial Day – Closed
Independance Day (4rth of July) – Closed
Labor Day – Closed
Thanksgiving Day – Closed
Christmas Day – Closed

Telephone

Enrollment and Sales (toll-free): 1 (844) 644-0474
Customer Care (toll-free): 1 (844) 644-0474
Fax: 1 (855) 841-4798

Address

Southern Federal Power, LLC
Corporate Office
5858 Westheimer Road, Suite 707
Houston, TX 77057

Email Contact

For General Information: hello@southernfederal.com
For media inquiries: media@southernfederal.com

How To Make a Payment

Customer Portal

All Southern Federal customers can access their accounts by visiting MySoFed.com. Customers may use their account portal to make a payment, update preferences, view usage data, download past bills, and more.

Secure Automated Phone Payment

Southern Federal has a secure and automated phone payment system that posts payments instantly to your account. This service is available 24/7 and can be reached by dialing (toll-free) 1 (844) 644-0474 and selecting option number 3.

By Customer Care

Our Customer Care center is open from Monday through Friday, 8am – 6pm. We are closed on weekends and national holidays.

By Check via USPS

Please include the account number, service address, and the primary account holder’s name.

Send checks and certified funds to:

Southern Federal Power, LLC
Attn: Utility Bill Payments
P.O. Box 734770
Dallas, TX 75373-4770

Please Note: If you are paying by check, it may take up to 5 business days to receive and process your payment. If your account is past due, you may incur additional fees and your electricity may be disconnected. Please inform us of your payment as soon as possible if you think your payment will arrive after your disconnection date by dialing 1 (844) 644-0474 Monday to Friday 8am – 6pm.

To Report an Outage

If you are experiencing a power outage, unrelated to non-payment, or need to report a dangerous grid condition, please contact your TDSP:

Centerpoint: 1 (800) 332-7143
Oncor: 1 (800) 313-4747
AEP Central: 1 (800) 223-8508
AEP North: 1 (800) 223-8508
TNMP: 1 (888) 866-7456

If you are experiencing an outage due to non-payment, you may reconnect your power by making a payment by dialing 1 (844) 644-0474 (option 3) or by submitting payment through your Customer Portal – MySoFed.com.

Email Us

Located in Houston, Texas