Did you participate in our daily usage challenges?
Southern Federal Power offered individual daily conservation goals to all customers during this historic winter storm. To qualify for your bill rebates, we need to verify your account information so we may confirm your usage over the challenge period. Please take a few moments to fill out the form below. Registration to claim your bill rebates ends 2/21/2021.
- You must be an active residential customer of Southern Federal Power.
- You must have not experienced an electricity outage at any time during the challenge day period
- You will qualify for each day’s rebate if your usage was below the individual goal outlined in the e-mail you received
The Rebate Challenge Details:
You should have received an email outlining your individualized Usage Goals for each day of the challenge. Our system will compare your actual daily usage with your individualized Usage Goal. Participants that experience an outage do not qualify for the rebate on the date of the outage (you are not charged for power you did not use). All rebates will be paid within sixty (60) days of the challenge end-date in the form of a bill credit or Visa Gift Card, depending on the account status. Please note, it may take several days or weeks for data to fully populate once the grid integrity is restored. Until then, we will be unable to verify who did and who did not qualify. Additionally, the daily usage data in our customers’ portal may be incorrect due to the wide-spread system outages. We appreciate your patience and understanding.
Only One Submission Of The Registration Form is Required.
Rebate Registration Form
Here Are 6 Easy Tips To Reduce Electricity Use
1) Turn down thermostats to 68-degrees.
2) Close shades and blinds to reduce the amount of heat lost through windows.
3) Turn off and unplug non-essential lights and appliances.
4) Avoid using large appliances (i.e., ovens, washing machines, etc.).
5) Businesses should minimize the use of electric lighting and electricity-consuming equipment as much as possible.
6) Large consumers of electricity should consider shutting down or reducing non-essential production processes.
How To Track Your Power Usage
All Southern Federal customers have 24/7 access to our free customer portal. You can use your MySoFed account to track your home’s daily power usage, calculate your next bill, and manage your account.
Login To Your MySoFed Account Here >
If you experience an outage, please contact your Transmission and Delivery Utility Company (TDU). Below are the 24/7 hotlines for each Texas utility:
- ONCOR: 1-800-332-7143
- Centerpoint: 1-800-313-4747
- AEP: 1-800-223-8508
- Texas New Mexico Power (TNMP): 1-888-866-7456
ERCOT has the tools and procedures in place to maintain a reliable electric system during tight grid conditions. If power reserves drop too low, ERCOT may need to declare an Energy Emergency Alert, or EEA. Declaring an EEA allows the grid operator to take advantage of additional resources that are only available during scarcity conditions. There are three levels of EEA, and rotating outages are only implemented as a last resort to maintain the reliability of the electric system.
We’re Here To Help
You may receive more alerts than usual over the next few days to help manage your usage. These alerts are intended to inform you of peak usage and consumption increases related to your account. If you have any questions regarding these alerts, please contact our Customer Agents at 1-844-644-0474 Monday to Friday 8am-6pm.
We sincerely appreciate your choice to make Southern Federal Power your Texas electricity provider.
IMPORTANT INFORMATION REGARDING ROTATING OUTAGES AND ELIGIBILITY
In the event of rotating outages or other events beyond our control that may alter a customer’s usage, Southern Federal reserves the right to modify the terms of the offer. Southern Federal will solely determine each customer’s eligibility by using usage data from meter reporting provided by multiple sources. Southern Federal reserves the right to adjust any payout in the event of service loss attributed to rotating outages. Southern Federal DOES NOT determine and can not directly address the service reliability of any customer. Southern Federal Power does not condone or encourage unsafe power usage measures that may endanger the integrity of your home or individuals. Please participate responsibly.