Letter From The Operations Team

Dear Southern Federal Power Customers,

The state of Texas is experiencing an unprecedented winter weather event unlike any in recent memory. Our customers are encouraged to, above all, stay safe and vigilant of the cold weather moving its way across the state over the next 48 hours.

With this, many of our customers may unexpectedly receive power bills higher than usual over the next month with the increased usage.

Every Little Bit Helps

The Texas electricity grid will experience additional stress with the low temperatures. We are asking that our customers be mindful of their electricity consumption over the next 72 hours.

By adjusting your thermostat a few degrees, using a gas fireplace where accessible, and avoiding heavy use of electric appliances, you can do your part in impacting the entire Texas power grid in a positive way. You can save a lot too!

SoFed Electricity Usage Challenge

Each SoFed customer is qualified to receive $100 or more in electric bill rebates over the next few days by meeting individual daily consumption goals. Simply keep your usage below your home’s usage goal and you will qualify for the rebate.

How To Track Your Power Usage

All Southern Federal customers have 24/7 access to our free customer portal. You can use your MySoFed account to track your home’s daily power usage, calculate your next bill, and manage your account.

Login To Your MySoFed Account Here >

Rotating Outages

If you experience an outage, please contact your Transmission and Delivery Utility Company (TDU). Below are the 24/7 hotlines for each Texas utility:

• ONCOR: 1-800-332-7143

• Centerpoint: 1-800-313-4747

• AEP: 1-800-223-8508

• Texas New Mexico Power (TNMP): 1-888-866-7456

We’re Here To Help

You may receive more alerts than usual over the next few days to help manage your usage. These alerts are intended to alert you of peak usage and consumption increases related to your account. If you have any questions regarding these alerts, please contact our Customer Agents at: 1-844-644-0474 M-F 8am-6pm.

We sincerely appreciate your choice to make Southern Federal Power your Texas electricity provider.

Warmest Regards,

Operations Team
Southern Federal Power