Usage Review Request
If you believe the electricity usage reflected on your bill may be inaccurate, you can submit a request for review using this secure form.
Our Customer Care team will work with the local utility to investigate the usage associated with your account. Please review the instructions below before submitting your request.
How to Submit a Usage Review Request
There are three simple steps to complete your request.
1. Complete the Form
Provide your account information and the service address where the electricity was used.
2. Tell Us About the Issue
Let us know which billing period you are concerned about and describe why you believe the usage may be inaccurate.
3. Submit Your Request
Once the form is completed, submit your request and our team will begin the review process. We may contact you if additional information is needed.
Important Notes:
Utility Meter Ownership
Southern Federal Power supplies electricity, but your local utility company owns and maintains the meter and distribution system. In some cases, usage verification may require coordination with the utility.
Meter Inspections
If a meter inspection is required, the utility may schedule a technician to verify the accuracy of the meter.
Billing Accuracy
Most billing concerns are related to seasonal usage changes, HVAC operation, or appliance usage. Our team will help review your account and provide a detailed explanation of your usage.
Review Time
Usage review requests are typically processed within 3–5 business days, though complex investigations may take longer depending on utility involvement.
Need Assistance?
If you have questions before submitting a usage review request, our Customer Care team is happy to help.
Email: [email protected]
Phone: 1-844-644-0474
Our team is available Monday through Friday to assist with billing questions and account support.